1. Please check our Known Issues article for Android to see if there is an outstanding problem with the app.
2. If no known issues apply, try the following options:
- Clear the app's cache/data: go to Settings > Apps > Zendesk and tap Clear Data or Clear Cache
- Uninstall the app, restart your device, and reinstall app
3. If issues persist, submit a ticket to email@example.com with the following information.
- When does it happen? What tasks are you performing in the app when it occurs?
- Does it happen on specific screens/tickets/views in the app?
- A detailed list of steps to replicate the issue.