Working with satisfaction reasons (Professional and Enterprise) Follow

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6 comments

  • Avatar
    Terry Knox

    Satisfaction Reason is showing as a column option in our View builder, but when I select it, it doesn't work. Is this a known thing, or should we be raising a support ticket? 

  • Avatar
    Jessie Schutz

    Hey Terry! Can you specify what's going wrong? Are you not able to select it, or do you select it and when you save it doesn't show up in your view?

  • Avatar
    Terry Knox

    Hi Jessie, 

    It was the latter, but it seems to have resolved itself now. Am now able to select it as a column and group by it in Views. 

    Thanks anyway. 

  • Avatar
    Jessie Schutz

    Good! Let us know if you run into any more problems.

  • Avatar
    Nienke

    Hey!

    I just want to build the exact stacked graph showing in the article. Can someone screenshot the settings/metrics please, so I don't have to reinvent the wheel?

     

    Thanks!

  • Avatar
    Nicole Relyea

    Hey Nienke -

    I don't have access to the reporting that the documentation people mocked up to get that screen shot, but you could check out Creating reports and dashboards in Insights for some help. Hopefully one of the other community members has built this report before and can help you out! 

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