Mobile App - Login Issues - iOS or Android Follow

Issue Symptoms

Unable to log into the Zendesk Support Mobile app (iOS or Android)

Conditions

Able to log into agent interface (subdomain.zendesk.com/agent)

Using Zendesk Support native authentication (username/password)

User role is agent/admin (not end-user)

Possible Causes & Resolutions

  1. If you do not have a Zendesk Support password you can create one by visiting yoursubdomain.zendesk.com/access/help to request a password reset.
  2. Check Settings > Channels > API > Password Access; this setting must be enabled for the Mobile Apps to allow login.
  3. Use the non-host-mapped subdomain for your Support account (yoursubdomain.zendesk.com)
  4. Email address used to log in must be the primary email address on the Agent profile
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