How can my customers and agents close tickets themselves?
While agents and customers cannot manually close tickets, you can set up the following workaround:
- Create a trigger based off of certain conditions on the ticket, such as a comment, request type, etc. to close the ticket.
- Create a tag 'close_me_now' (example) and add that tag as a condition in the trigger.
- Once this trigger is set up, test it out on a new ticket and make sure you are able to close the ticket properly.