Securing web traffic with SSL is a security best practice. When you choose to use custom domains (host mapping) for hosting your Zendesk brands, we provide hosted SSL capability to protect your data using SSL. Currently this requires that you obtain an SSL certificate from a Certificate Authority (CA) and upload it to your Zendesk, which is time consuming and technical in nature.
We’re excited to announce that now you can protect your host mapped Zendesk brands easily by letting Zendesk manage SSL certificates for you.
Admins can now enable SSL without leaving the Zendesk agent interface. When enabled, Zendesk will obtain an SSL certificate for all your host mapped Zendesk brands.
Please note your host mapped Zendesk brands must be set up correctly before we can obtain an SSL certificate for them.
What Certificate Authority is used for these certificates?
We are using Let’s Encrypt for the SSL certificates we obtain for you.
Are these SSL certificates hosted as SNI or IP based?
These certificates are hosted with SNI.
Which plans support Zendesk-provisioned SSL?
This functionality is supported on all plans that have host mapping (Team plan and above).
Please contact Support if you have any concerns.