Adding agent seats to your subscription

If you've filled all available agent seats in your Zendesk, you can add more agents by purchasing additional agent seats. You can purchase agents from the subscription page on your account, or for some accounts, while adding agent user profiles. If neither of these options are available, you can use a simple request form to contact your sales representative directly and purchase additional agents.

Note: The purchasing method you can use depends on your subscription type.

This following are the available purchasing methods:

• Purchasing agent seats from the Subscription page
• Adding agents on-the-fly
• Adding agents for Zendesk-managed accounts

Purchasing agent seats from the Subscription page

If you are not a Zendesk-managed account, you can purchase agent seats on your Subscription page.

Note: Only the Zendesk account owner can make plan adjustments.

To add agent seats from the Subscription page

1. Select Admin > Settings > Subscription.
2. Click Adjust Plan.
3. Enter the number of agents you want to purchase.
4. Click Update subscription.

Adding agents on-the-fly

For some accounts, you will have the option to add agents when adding agent user profiles.

To add agent seats on-the-fly while adding agent user profiles

1. Hover over the +Add tab, then select User .

   

2. Enter the user's full name, email address, and role in the pop-up dialog box.
   Note: If you do not see a dialog box for entering your user's information and instead see a different form to request agents, you will need to follow the steps described in Adding agents for Zendesk-Managed accounts.
3. Click Add.
4. In the window that appears, enter the number of additional agent seats you want to add to your account.

   

5. Click Purchase.

Purchasing agents for Zendesk-managed accounts

If you are not able to adjust your subscription or add agent seats using the steps above, you can fill out an add agent request form to contact your sales representative directly.

To purchase agent seats with a Zendesk-managed account

1. Hover over the +Add tab, then select User .

   

   Note: If you see a dialog box for entering user information, you will need to use the steps in Adding agents on-the-fly.
2. In the window that appears, enter the number of additional agents you would like to add to your account and select the time-frame for your agents to be added.
3. Click Submit.

   The request will be sent directly to your sales representative and a service order will be created on your behalf. If you're not able to use the steps above, contact your sales representative or send a ticket to our customer service team at [e-mail]