Question
Can Zendesk Support equally distribute tickets amongst agents or groups?
Answer
No, unfortunately there is not a native way to assign tickets to agent's equally. The Round Robin app however, will allow for your agents or groups to have tickets assigned to them equally.
Comments
1 comment
If the constant, automated pushing of tickets into your agents' inbox isn't your thing, I'd recommend checking out Playlist Ticket Assignment!
With the click of a button, agents can easily pull the oldest tickets that match their groups into their inbox. It's much simpler and provides your team with more flexibility.
As a manager, you can also probably ensure some level of equal distribution by setting daily goals for your agents. We'll also be building tools to help make this easier in the near future!
Feel free to contact us if you have any questions!
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