Can Zendesk Support equally distribute tickets amongst agents or groups?

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  • Au Finh Saechao

    If the constant, automated pushing of tickets into your agents' inbox isn't your thing, I'd recommend checking out Playlist Ticket Assignment!

    With the click of a button, agents can easily pull the oldest tickets that match their groups into their inbox. It's much simpler and provides your team with more flexibility.

    • Automated ticket assignment
    • Right tickets, right person, right time
    • No complicated round robin rules

    As a manager, you can also probably ensure some level of equal distribution by setting daily goals for your agents. We'll also be building tools to help make this easier in the near future!

    Feel free to contact us if you have any questions!


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