How can I tag tickets based on the requester's language?

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2 Comments

  • Sarah

    I'm trying to add this trigger to mark Chinese tickets as spam.  However, I'm not seeing the Requester:Language option.  Is this something I need to add?

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Sarah,

    So the first thing you will need to go to Admin > Account > Localization setting and make sure you have the language selected you want to impact. I would recommend using the base trigger below when choosing which language you want to be affected for spam blocking. 

    Best regards. 

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