How can I tag tickets based on the requester's language?

Madison Davis

Zendesk Community Team

Question

You can tag tickets based on the requester's language by creating a trigger.

Navigate to Admin icon () > Business Rules > Triggers and click Add new trigger.
Enter a title for the trigger.
Under Meets ALL of the following conditions, select:
- Ticket > Created
- Requester: Language > (select language)
Under Perform these actions, select:
- Add tags > (tag_of_choice)
Click Save.

For more workflows using tags and the country of the customer, see How do I filter the tickets by country?.

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Sarah
- January 31, 2020 22:56
I'm trying to add this trigger to mark Chinese tickets as spam. However, I'm not seeing the Requester:Language option. Is this something I need to add?

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Devan - Community Manager
- February 05, 2020 22:47
Zendesk Community Team
Hello Sarah,

So the first thing you will need to go to Admin > Account > Localization setting and make sure you have the language selected you want to impact. I would recommend using the base trigger below when choosing which language you want to be affected for spam blocking.

Best regards.

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