How to tag tickets based on requester's language

Overview

This covers how to create a trigger that tags tickets based on the requester's language.

Conditions

• Customers must be on Professional or Enterprise plan levels
• Customers must have multi-language support set up

Procedure

1. Navigate to Admin icon () > Business Rules > Triggers and click Add new trigger.
2. Enter a title for the trigger.
3. Under Meets ALL of the following conditions, select:
   • Ticket > Created
   • Requester: Language > (select language)
     
4. Under Perform these actions, select:
   • Add tags > (tag_of_choice)
     
5. Click Save.