How to tag tickets based on requester's language

Overview

This covers how to create a trigger that tags tickets based on the requester's language.

Conditions

• Must be on Professional/Enterprise
• Must have multi-language support set up

Procedure

1. Navigate to Admin > Business Rules > Triggers and click Add new trigger.
2. Enter a title for the trigger.
3. Under Meets ALL of the following conditions, select Ticket: is Created and Requester:Language {select language}.
   
4. Under Perform these actions, select Ticket: Add tags {tag of your choice}.
   
5. Click Save.