JIRA app in Zendesk shows "Did you follow the installation instructions..." error message

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  • Ashish Sharma

    Are both conditions required for this issue or is it a case of one or the other? 

  • Hilary Wright

    Hi Ashish!

    This error message usually appears when the JIRA app is first installed or if it is re-installed, however, if you are running into this issue on your app that's been in use for a while, it would still be a good idea to run through the disconnect/uninstall workflow described in the resolution steps in the article.



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