How do I forward tickets to a non-Support user?

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  • Dave Dyson
    Zendesk Community Team

    HI Darren,

    Side Conversations are available in the Suite Professional and above plans, and as a Legacy Add-on for Support plans:

  • Aran Liu

    This is just terrible... cc is such a basic feature. Zendesk is supposed to make our team work faster, but we only have seven agents, and assigning one agent dealing with this every day? Really?


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