Zendesk Support Support Tech Notes Tickets Removing ticket attachments Follow Kate Hastings Updated May 16, 2018 14:15 Question How can I remove attachments from tickets in any status? Answer You can use one of the following apps to remove attachments from non-closed tickets: Attachment remover Ticket Redaction App If your ticket is Closed, you can permanently delete the ticket as per Deleting tickets. Comments 9 comments Sort by Date Votes Gaëtan Tobie-Echeverria November 30, 2017 09:32 hello where are hosted the attachments ? On zendesk side I guess so why Zendesk does not propose a solution to remove attachments from tickets ? 0 Permalink Nicole - Community Manager December 08, 2017 22:02 Hi Gaetan- It's something we're looking into, but it's apparently a fairly complex problem. In the meantime, you can use the apps above as a workaround. 0 Permalink Malin Angbo March 01, 2018 19:53 Hi! Do you have an update on this one? None of the above apps are working for me. 0 Permalink Nicole - Community Manager March 01, 2018 19:57 Hey Malin - We don't yet, but I am expecting an update toward the end of the month. 0 Permalink Malin Angbo April 09, 2018 20:45 Hi Nicole! Was just checking if you heard anything on this? :) 0 Permalink Anton Maslov April 13, 2018 22:48 Redaction App is broken for non-admin users: https://github.com/zendesklabs/ticket_redaction_app/issues/72 1 Permalink Nicole - Community Manager April 17, 2018 16:18 Hi Malin - No updates on attachment removal. Anton, the team is looking into the redaction app issue. 0 Permalink Zain Shah May 22, 2018 10:14 Hi, I've noticed that the remover app working is inconsistently when a non-admin user attempts to remove an attachment. Is this the same issue other users have been faced with? If so have there been any updates on a fix for this at all? Zain 0 Permalink Jessie - Community Manager May 30, 2018 17:35 Hi Zain! This usually happens because the agents in question don't have permission to delete tickets. That permission must be enabled for them to be able to remove attachments. 0 Permalink Please sign in to leave a comment.