Removing ticket attachments Follow

Comments

9 comments

  • Avatar
    Gaëtan Tobie-Echeverria

    hello

    where are hosted the attachments ? On zendesk side I guess so why Zendesk does not propose a solution to remove attachments from tickets ?

  • Avatar
    Nicole - Community Manager

    Hi Gaetan- 

    It's something we're looking into, but it's apparently a fairly complex problem. In the meantime, you can use the apps above as a workaround. 

  • Avatar
    Malin Angbo

    Hi! Do you have an update on this one? None of the above apps are working for me. 

  • Avatar
    Nicole - Community Manager

    Hey Malin - 

    We don't yet, but I am expecting an update toward the end of the month. 

  • Avatar
    Malin Angbo

    Hi Nicole! Was just checking if you heard anything on this? :) 

  • Avatar
    Anton Maslov

    Redaction App is broken for non-admin users:

    https://github.com/zendesklabs/ticket_redaction_app/issues/72

     

  • Avatar
    Nicole - Community Manager

    Hi Malin - 

    No updates on attachment removal. 

    Anton, the team is looking into the redaction app issue. 

  • Avatar
    Zain Shah

    Hi, 

    I've noticed that the remover app working is inconsistently when a non-admin user attempts to remove an attachment.

    Is this the same issue other users have been faced with? If so have there been any updates on a fix for this at all?

    Zain

  • Avatar
    Jessie - Community Manager

    Hi Zain!

    This usually happens because the agents in question don't have permission to delete tickets. That permission must be enabled for them to be able to remove attachments.

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