Help Center data export

Have more questions? Submit a request

11 Comments

  • Steve Wiseman
    Comment actions Permalink

    We have built an app that does just that. You can contact us directly until it's put in the Marketplace. Please write to me at swiseman@contextengage.com or contact via the website at www.contextengage.com. You need to be able to install private apps in your Zendesk. 

    2
  • Scott Havard
    Comment actions Permalink

    I've had to use the Help Center API a bit to get data that I need for performance analysis.

    It can be a pain, so I wanted to share some of the tools I've used thus far to hopefully help speed up the process for other Help Center managers.

    Here is a very [underdeveloped] GitHub repository that has a couple scripts that exports article information to a CSV:

    https://github.com/scotthavard92/Zendesk-Help-Center-Export-Scripts

    Feel free to add/tweak/help with this. I know people probably have used tons of different approaches, and this is just one small one. It also may have a little barrier to entry if you haven't used API's before. I am happy to make changes to help get over this hurdle or get people familiar with the process.

    Also feel free to reach out with questions. 

     

    1
  • Jessie Schutz
    Comment actions Permalink

    Hi Scott! Thank you for sharing this!

    If you're up for it, it would be awesome if you could flesh this out a bit and add a post about it to our Tips & Tricks section! I know a lot of people would find it helpful, and you'll get a gift from us for your effort. :)

    0
  • Andy Reed
    Comment actions Permalink

    When is Zendesk going to add the feature to download a help center article as a PDF? I am aware of the available add-ons, but I think that this should be a baked-in feature.

    2
  • Nicole - Community Manager
    Comment actions Permalink

    Hey Andy - 

    Here's a tip from the Zendesk Community on how to implement the ability to do this in your Help Center: 

    Printing/PDF/Emailing Help Center Articles

    I do not believe that this is something that the Product team has on the roadmap as a native feature. If you'd like to make a feature request, here's how to do that

    -1
  • Scott Havard
    Comment actions Permalink

    Hi all!

    I went ahead and submitted a community tip as suggested by Jessie outlining the script  described above. I also made a video describing the process. You can find that here:

    https://support.zendesk.com/hc/en-us/community/posts/360004281807-Export-Zendesk-Guide-Data-as-CSV

    Thanks!

    0
  • Jennifer Rowe
    Comment actions Permalink

    Thanks so much for taking time to share your tip, Scott. It's a good one!

    I've added it to our list of Help Center tips from the community.

    0
  • John Barnaby
    Comment actions Permalink

    Hello Team,

    There is a service Help Desk Migration https://help-desk-migration.com/zendesk-to-csv-migration/ that allows exporting data to the CSV file.

     

     

    2
  • Dmitry
    Comment actions Permalink

    The company that provides customer support software that doesn't listen to its own customers. This forum is full of the important feature requests which were simply not addressed to. If you send your customers to your API every time they ask something, then it's easier and cheaper to ask some guys on Freelancer.com to program the whole platform from scratch.

    1
  • Chris Rice
    Comment actions Permalink

    I agree with Dmitry above. Shocking response to not build this feature, which should have been baked in from Day 1, if not 2. Very frustrating to create all this content and then not be able to export and send when needed. 

    0
  • Nicole - Community Manager
    Comment actions Permalink

    Hi Dmitry & Chris - 

    Thanks for your frank and honest feedback. I've shared your comments with our Voice of the Customer team.

    In general, the best place to provide feedback is in the product feedback forums in the community. Our product managers subscribe to those topics and receive notifications of posts that are share there. As the official place to register feedback, other users are also more likely to find it there and vote for your suggestion. 

    We receive thousands of pieces of feedback every month, so it is true that we aren't able to address all of them, and some linger longer than would be ideal. However, so long as a post is open, that means it's something that may make it to the roadmap and has continued to be actively requested by our users. There are also hundreds of requests that we do build based on user feedback in the forums, they just get a little buried by the mass of feedback we receive and can't respond to all at once. 

    Thank you for being passionate about our products and sharing your pain points. We value our users' input and take it into account when planning our product roadmaps. 

    0

Please sign in to leave a comment.

Powered by Zendesk