Apps button missing in agent interface Follow



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    Jennifer Zou

    Not working.....Still missing App button

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    Tanya Fraser

    same with us.

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    Nicole Relyea

    Hi Tanya and Jennifer - Thanks for letting us know. Can you each submit a ticket to so that they can work with you on it and track that with the other incidents? 

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    Timothy Cocaro

    recently purchased TASKS by SWEETHAWK from the zendesk marketplace and this app is also missing from the main navigation. When I choose to ordering for this app i can see it on the MAIN NAVIGATION option but not on the MAIN NAVIGATION itself.. its missing.. I tried clearing cache, new browser, in congnito and i also did a little rain dance.. but nothing worked. Any ideas?

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    Jessie Schutz

    Hi Timothy!

    Since we didn't develop this app, I'm afraid we won't be able to help you out with this...I'd recommend that you contact Sweethawk directly. They have a website, or you can contact them via email!

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    Doron Milchtaich


    Having the same issue on Chrome. Apps button suddenly disappeared.

    Clearing cache/cookies didn't solve the problem.

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    Henrik Engeseth

    seems to be an outage? Support ticket created.

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    Sergey Smagin

    Same for me.

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    Thomas Barnisch

    Same over here, Clearing cache/cookies didn't solve it.

    Agents who did login before 08:15CEST see everything just fine. Agents who logged in afterwards dont' see the Apps.... 

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    Jessie Schutz

    Hi Doron, Henrik, Sergey, and Thomas!

    You're right, there was an outage involving our apps framework that impacted hostmapped customers. We've given the all-clear now, though. If you're still experiencing issues, you can submit a ticket to our support team so they can take a look for you!

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