Apps button missing in agent interface Follow

Issue Symptoms

Agents cannot see the Apps button in the ticket view in Support.

Conditions

Apps are usually viewable, but the button is currently missing.

Cause & Resolution

This issue is most often related to browser caching and browser extensions. To resolve this issue:

  1. Clear your browser's cache and cookies.
  2. Disable all browser extensions and refresh the browser.
  3. Try accessing Support in a different browser or in private mode.

If the issue persists, submit a ticket to support@zendesk.com.

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