When my agents are working on tickets, agents can't see the Apps button in their tickets in the agent interface.
Apps are usually viewable, but the button is currently missing.
Cause & Resolution
This issue is most often related to browser caching and browser extensions. To resolve this issue:
- Clear your browser's cache and cookies.
- Disable all browser extensions and refresh the browser.
- Try accessing Support in a different browser or in private mode.
If the issue persists, contact Zendesk customer support