Routing Talk calls to all or specific agents Follow

Question

Can I choose which agents get a Zendesk Talk call? Can I route calls to all agents at once?

Answer

At this time, Talk only operates in a round robin cycle for routing calls to agents. It is also not possible at this time to have Zendesk Talk serve calls to all agents at once.

Calls will always be routed to the agent that has been in available status the longest amount of time.

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Comments

  • 0

    Hello - Is 'simultaneous' call routing still a planned feature?  I operate a small desk (4 people), and round-robin impairs our ability to help our staff efficiently.

    Edited by Matt Zaglin

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