What does the error "This email address is already used by..." mean?

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8 Comments

  • Chesky Oberlander
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    by me it says "this email address is already used by support" where can  i find it to  delete it  ?

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  • Jessie Schutz
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    Hey Chesky!

    Do you have an end-user in your system called "support"? That's the most likely culprit.

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  • Clifton Hatfield
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    This worked for me. I searched "People" and deleted the end-user account. Then, I was able to add the email.

    2
  • David M Cardoso
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    Bingo Madison Davis!

    Thanks a million!!!

    Cheers! \o/

    1
  • Maria Leybenzon
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    Thank you! It helps me!

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  • Jessie Schutz
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    Welcome to the Community, Maria! I'm glad it helped!

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  • Tiffany Muller
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    I was sent this article for assistance with the following issue. We've sent tickets (changed the requester) to a specific email address many times. Since 2/19, we are unable to do so and we get an error that says

    ERROR SAVING USER: Email: email@address.com cannot be used; it is in use as a support address.

    Does anyone know how this can be fixed?

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  • Comment actions Permalink

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