How can I bulk update my users?
There are two ways to bulk update users within Zendesk. The first option is to Import Users through a CSV and the second option is to utilize the API to bulk update users. Below are the steps for both options on bulk updates.
Option 1: Import Users
1. Generate a user CSV of your existing users, either by exporting a User XML export from your Zendesk Support account (Professional or Enterprise only) or manually creating the file.
2. Edit the user field columns with your updates.
3. Re-import the file into your Zendesk via Admin () > Manage > People > Bulk user import.
Option 2: Update Many Users API Call
1. Create a script using the Create or Update Many Users call in the Zendesk API. 2. Adjust the user objects you want to update.
3. Run the script.