Restrict macros by brand Follow

Comments

4 comments

  • Avatar
    Diego

    I think this one is useful when you have agents that works on separated brand, i have hybrid agents in my company that works for many brands and i am not able to separate the macro gropup properly. any suggestion?

  • Avatar
    Nicole Relyea

    Hey Diego - 

    To clarify, you want an agent that works on multiple brands to be able to use the same macros across the different brands? Is that correct?

  • Avatar
    Diego

    Hi Nicole,

    my goal is to restrict the usage of specific macro to an agent directly related with the brand managed. So my agent could skip across brands using just the correct macros, thanks :)

  • Avatar
    Jessie Schutz

    Hi Diego!

    I think the easiest thing to do would be to create a group specifically for your hybrid agents and then create versions of those macros that are available to that group.

    I know it's a little extra work, but it's the only way to make it so select agents from different groups can access otherwise restricted macros.

    Hope that helps!

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