Overview
This article will help you avoid the headaches of reintegrating your JIRA and Zendesk Support accounts.
Note that the Support user with which you authenticate will be the one which makes the updates from JIRA, so you may want to use a generic user as per the setup guide.
Conditions
- Changing the integration user.
- Changing the JIRA instance linked to your Zendesk Support account.
- Changing the Zendesk Support instance linked to your JIRA (including sandboxes).
- Reintegrating after restarting your JIRA server and/or clearing the plugin cache
Procedure
1. In JIRA, navigate to Settings > Add-ons > Manage add-ons > Zendesk for JIRA > Configure
2. Select Disconnect your Zendesk
3. Uninstall the Zendesk for JIRA add-on. If you are reintegrating the same Zendesk and JIRA accounts, your linked issue data will remain intact.
4. Follow the instructions in the article Setting up Zendesk for JIRA integration to setup the integration again.
Comments
1 comment
Hi Matt,
Once you have integrated there should be no reason to reintegrate Zendesk to Jira or any other third party tool. This may lead to:
1) Loss of data
2) Delayed processes
3) Huge cost burden to maintain/admin
With OpsHub's integration solution you not only need any reintegration but you can avoid any overhead to maintain it. Our solution also has inbuilt recovery mechanism in case of outages to keep all your data, linkages, user mappings, accounts etc. well intact.
You can also schedule a walkthrough to know more about our functionalities here: http://www.opshub.com/demo-request/
Thanks,
OpsHub
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