Overview
This article will help you avoid the headaches of reintegrating your JIRA and Zendesk Support accounts.
Note that the Support user, you use to authenticate will be the one which makes the updates from JIRA, so you may want to use a generic user as per the setup guide.
Conditions
- Changing the integration user.
- Changing the JIRA instance linked to your Zendesk Support account.
- Changing the Zendesk Support instance linked to your JIRA (including sandboxes).
- Reintegrating after restarting your JIRA server and/or clearing the plugin cache
Procedure
1. In JIRA, navigate to Settings > Add-ons > Manage add-ons > Zendesk for JIRA > Configure
2. Select Disconnect your Zendesk
3. Uninstall the Zendesk for JIRA add-on. If you are reintegrating the same Zendesk and JIRA accounts, your linked issue data will remain intact.
4. Follow the instructions in the article Setting up Zendesk for JIRA integration to setup the integration again.
2 Comments
Hi Team,
I need help with the below scenario. We have a Zendesk account which has been integrated with JIRA account (Say A), and the integration is smooth and working perfectly fine.
We have another JIRA account (Say B). All the projects from A are going to be moved to B, and JIRA account B will then be integrated with an existing Zendesk account.
Will the existing integration break? Will all Zendesk tickets which are linked with JIRA tickets retain?
Is there anything that I should ensure before doing this migration?
Note that the "JIRA key" after migration from A to B will remain the same.
Can you please redirect me to the page where this has been discussed earlier (if any)? Thanks in advance
Hi Naresh Agrawal,
I believe the integration happens at the instance level so I would imagine that you will need to migrate your jira tickets to account B and then you will have to set up your integration again. I'd recommend a dry run on a weekend or downtime, but I'm sure you've thought of that!
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