Where can I use Markdown and HTML in Zendesk Support?
You can use Markdown in the places listed below:
- Agent signature
- Global agent signature
- Multibrand agent signatures
If rich content is disabled, you can also use Markdown in the places listed below:
For more information, see this article: Formatting text with Markdown.
You can use HTML in the following places:
- Dynamic content
- Email template
- CC email template
- Welcome email
- Verification email