Configuring your Help Center to support multiple languages (Guide Professional and Enterprise)

Return to top
Have more questions? Submit a request

41 Comments

  • Chris Klopper

    To the best of my understanding, I have read everything relevant on the subject matter at hand. I understand that multiple languages can and should also be enabled in Guide Professional proving you are the Guide Manager.

    When I get to target pages in Help Center Setting it does not look anything like what is described here above. I can set the language for the default HC only. There is NO ADD facility of function.

    I am clearly misunderstanding something.

    Thank you for your much-anticipated help

     

    Chris

     

    0
  • Gail L
    Zendesk Community Team

    Hi Chris,

    Are the languages already enabled in your Support account? And just to confirm, is your Support subscription either Professional or Enterprise as well? 

    Let us know and we'll try to get this sorted with you.

    Best,

     

    0
  • Sally Anne Dishong

    Hi all, I'm testing the Copenhagen theme in our Sandbox. We have the "Wiry Merchant" theme (customized) in our production Help Center. We have English source language and 4 languages set up with translations currently in production. In our production HC, we have a drop-down for manual language selection in our top menu (along with browser language automatic selection). I'd like to have the same in Copenhagen. Right now, I don't have a web developer working on this with me and my coding knowledge is limited. I'm not seeing anything in the documentation about this feature being available in standard Copenhagen. Does anyone know if this functionality is possible in the standard theme settings...or would it require customization?

    Another related issue: I do have these 4 additional languages enabled in the Help Center Sandbox with the Copenhagen theme, and we have a developer who is using the API to backup the production HC and restore the categories, sections, and articles and translations into the Sandbox for testing. In the first test run, the translations came into the HC Sandbox as separate source language articles; in other words, they are not showing as the translation for the English source article. Any ideas why that might be happening?

    Thanks in advance for any assistance!

    0
  • Madison Davis
    Zendesk Community Team

    Hi Sally! In the Copenhagen theme, the language selector lives in the footer. The good news is that it's super easy to move this from the footer to the header.

    You'd just want to cut these lines from the footer.hbs template:


    Then paste them into the header.hbs template:

    As for your question about the recreated translations, I'm honestly not sure we can troubleshoot without knowing some specifics about your script. Is your developer using the Create translation endpoint? Or are they specifying translations as they create the article? My first thought is to check that all the locales you need to create content in are enabled in your Sandbox. 

    0
  • Sally Anne Dishong

    Hi Madison, that was so helpful...I completely missed the language selector in the footer. Seems an odd place for it to live...but glad it's there and I appreciate your instructions on how to easily move it to the top.

    I have more questions about how that works and might interact with browser language selection, but I think I'll post those on a translation related article.

    I also appreciate your thoughts on our issues with the API and I will pass those along to our developer. I know the languages are enabled, but I don't know the other details about his script. I raised a ticket to get support on this as well.

    Thanks so much!

    0
  • Madison Davis
    Zendesk Community Team

    Happy to help, Sally Anne! Please feel free to follow up with another comment if any additional questions come up! 

    0
  • Mohammed Saleem

    I  want to enter my pt address

    0
  • Nicole S. - Community Manager
    Zendesk Community Team

    Hi Mohamed, 

    Could you provide additional detail? I am not sure what your question is. 

    0
  • Sally Anne Dishong

    We're having a challenge with testing our backup and restore for translated HC articles in our Sandbox. For our French translations (setting selected is just "French" for the Guide language), the translations are coming in from the API restored to French(fr). This means that when the user selects French for the language selector drop-down, the articles don't display. Any ideas on 1) why this is happening, and 2) guidance on using variants of languages for this use case? We are also planning for Spanish (Spain), Spanish (LatAm), Chinese (Simplified), and Chinese (Traditional) so I want to avoid future issues.

    Thanks!

    0
  • Brett - Community Manager
    Zendesk Community Team

    Hey Sally,

    It looks like you currently have a ticket open with our Customer Care regarding this issue. We will continue working with you in that ticket as the team will most likely need to take a look at some examples to determine the cause of this issue.

    Cheers!

    0
  • Sally Anne Dishong

    Thanks, Brett. I'd also appreciate any feedback of a general nature from others who may have run into similar issues and how they resolved them. The language selections in the Guide are sometimes very confusing.

    0

Please sign in to leave a comment.

Powered by Zendesk