Managing Help Center translations for articles (Guide Professional and Enterprise)

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8 Comments

  • Martine Tol Clausen
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    I wonder if it is possible to quickly link internal articles? There are two things I would like:

    • Be able to show the article in the source language when a translation is not available or ready.
    • Easily select internal articles to link to, for example by selecting articles from a dropdown menu. Now I need to find the link by searching for the article on the Help page and then copy pasting that link.

     

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  • Lou Abigail Menard
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    Was browsing about the "Flag Translation" in the translation options and found this article.

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  • Karyna Fraser
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    We used to be able to flag all translations as outdated at one time. Is this feature no longer available? It would be useful as we sometimes work with 20+ languages and it would be tedious to go into each one to flag.

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  • Niclas Kårlin
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    @Karyna:
    In Arrange content -  Edit category, go down to Language and press the "Settings-wheel"

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  • Karyna Fraser
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    Awesome, thanks Niclas!

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  • Frida Karlsson
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    Hi, 

    When creating our articles we had english as default language resulting in all articles to have american english as sorce language (eaven tough we did write in swedish). I would like to transform all of these articles into swedish as source language withou copy and pasting info a second language. Is it possible to transform them? 

    Thank you so much for your help!  

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  • Brett - Community Manager
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    Hi Frida,

    I double-checked with our team and it looks like you'd need to create the Swedish translation for each of the articles that are incorrectly set to English as the source language. Once you've created the translation you'll need to copy over the content and set that Swedish translation as the source language. You may also be able to use the API to handle some of this workload as well if you've got developers available: Help Center API

    Hope this helps!

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  • Monica
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    Is there a way to mark all translations of one article out of date or be able to select the default language in Manage Articles and tell it to mark the translations out of date at once?  Having to navigate to each language an flag it is tedious. Since searching the default language title or article ID number does not return the other language translation, I don't see how to mark all of them from the Manage Articles page.

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