Allowing agents to edit and delete posts in community topics (Professional and Enterprise) Follow

professional enterprise plans

 TIMESAVER: Edit topic > Who can manage > Agents and Managers

All signed-in users can add posts to community topics. Only Help Center managers can edit and delete posts by default.

A Help Center manager can allow agents (including light agents) to edit or delete posts in select community topics. This permission is granted at the topic level and must be set topic by topic.

For more information about overall Help Center permissions, see About Help Center roles and setting permissions.

You must be a Help Center manager to grant this permission.

To enable agents to edit or delete articles in a topic

  1. Open the topic, then click Edit topic in the top menu bar.
  2. In the Who can manage posts? option in the section's sidebar, select Agents and managers.

    Managing posts means that agents can edit or delete any post in that specific community topic.

  3. Click Update.
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