Report on tickets via the Google Play Review channel Follow

Comments

5 comments

  • Avatar
    Zac

    Will this catch only Google Play Store tickets, or do other channel integrations get lumped into this any_channel channel as well?

  • Avatar
    Benjamin Goff

    Hey Zac,

    Unfortunately that's not a field that's passed over to Insights just yet. If you take a look at where that information is stored in the API, by doing an audit on an any_channel ticket, you'll see that it's in registered_integration_service_name, which unfortunately isn't an available value to be found in Insights.

    You could probably get around this by creating a custom ticket field and perhaps noting which channel the ticket was created from, if you have multiple. Then reporting on that field to help identify the channel.

    Cheers,
    Ben Goff

  • Avatar
    Zac

    Thanks for the insight Ben!

  • Avatar
    Misha

    Semi related what does "any_channel" data actually consist of? It seems to be it's own category but without an explanation of what it represents. 


    Thanks! 

  • Avatar
    Valeriya Bozhinova

    Hi Misha,

    "any_channel" would include all the Integrations data set up in your account under Admin>>Channels>>Channel Integrations.

    Hope this helps :)

    Cheers,

    Valeriya

     

Please sign in to leave a comment.

Powered by Zendesk