Can I disable the welcome email for new end-users? Follow

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7 comments

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    David

    How can the users create a user/password without the email and link?

  • Avatar
    Joni Sariola

    Hi David,

    After adding a user, select security settings and reset password. If you have multibrand, you can also select from which brand welcome email is sent.

    User gets an email with direct link asking to create a password for this Help Center.

  • Avatar
    Jessie Schutz

    Hi Joni! Thanks for hopping in to help. :)

  • Avatar
    Joseph Rivera

    This option is disabled right now because I'm still on trial and evaluating.  Will this be enabled as soon as I'm a paying customer?  If so, is this activated with all paying accounts?

  • Avatar
    Nicole Relyea

    Hey Joseph - 

    Which option are you referring to, specifically? Modifying the text or disabling the welcome email? 

  • Avatar
    Joseph Rivera

    I was referring to modifying the text but would also like to know if I can disable.  Thanks.

  • Avatar
    Nicole Relyea

    Hey Joseph - 

    It looks like you need to talk to one of our agents to see about getting this set up. I'm going to pull you into a ticket to start that conversation - look for an email from me shortly. 

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