Displaying an article or section in multiple sections or categories

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70 Comments

  • Nicole S.
    Zendesk Community Team

    Hey Mark - 

    The product teams have it slated for Q3 of this year, but that's about as specific as we're allowed to get with timelines in the Community, and comes with the caveat that it's not a guarantee and things may change. But the good news is that it's in the works!

    0
  • Mark Brickstock

    Hello!

    I'm trying get an article to show on the category page but I'm having a real hard time knowing which snippet of code to use and where to place it within category_page.hbs.

    Any help would be greatly appreciated!

     

    Thanks

    1
  • Micheal O'Neill

    Hi Nicole,

    Any update on this feature.

    We are just in the process of onboarding and launching our first guide and didn't expect to run into this issue. We have always had articles in multiple categories previously and the technical team and not happy with forcing the content into a single section and category.

     

    Thanks

    2
  • Jessie Schutz
    Zendesk team member

    Hi Michael!

    There isn't any update on this at the moment, I'm afraid. We'll be sure to let you know when there's new information available!

    0
  • Rachel M

    Hello!

    I was experiencing the same thing that Andrew mentioned here: https://support.zendesk.com/hc/en-us/articles/224924108/comments/360000094308

    However, I have not figured out where in the catagory_page.hbs to put his amended code. or which ID # is meant where. Any suggestions?

    We're using it in the same case. Not an FAQ page, but a "Getting Started" page for new hires. We just wanted to give a home to info usually asked about when someone is just starting out.

    Thanks!

    2
  • Diego San Miguel

    Curious if we can currently accomplish the following through updating the theme:

    I would like to reference articles in multiple sections, but I would also like to reference entire sections and cherry-pick the articles that I would want to reference from those sections. Is this possible with the current setup, or would I need to reference articles to a different section to accomplish this?

    0
  • Chris Plapp

    Q3 has come and gone now.  Any update on when we will be able to share articles across multiple brands?

    2
  • Rachel M

    right now, my only “solution” has been to create exact duplicates of the articles in different sections...which is silly.

    1
  • Chris Plapp

    Please ZD, make this happen for us.  Much less expensive help desk solutions offer this functionality.

    2
  • Jessie Schutz
    Zendesk team member

    Hi Chris and Rachel!

    One of our Product Managers addresses this question in a comment on this Product Feedback thread. The TL;DR is that we're aiming to to launch an EAP soon. I recommend following that thread for additional updates!

    0
  • Chris Plapp

    Hi Jessie - will this eventual beta also support sharing the same article across multiple brands?

    0
  • Jessie Schutz
    Zendesk team member

    Hi Chris!

    I can't speak to the details of what the beta is going to cover, I'm afraid. Once the beta is ready to begin, there will be documentation that goes into more detail.

    0
  • Tiffany Miller

    Same!! would like to see this feature!! Any update would be great! 

    0
  • Nicole S.
    Zendesk Community Team

    Hey Tiffany,

    We can't share an ETA date, but it's something the team is currently working on.

    0
  • Ксения

    Hello!
    Very useful guide, but there is no description how to add an article on page of category in existing section. Can anyone help me with this?

    0
  • Alexia Wolfhagen

    Any updates? It's now Q3 a year after the expected release? 

    1
  • Devan - Community Manager
    Zendesk Community Team

    Hello Alexia,

    We currently still have no ETA date at this time, but we are actively working on this. 

    0
  • Abigail Iliesi

    Just wanted to add my voice to this issue.

    I agree with @Michael Dennis"We REALLY need for Articles to be able to be published in multiple Sections. We specifically do not want to have 2+ articles that are copy/pasted and then published into the various sections. For obvious reasons when they need to be updated."

    It'd be great if the upcoming beta gave us the option to:

    • Select multiple sections and/or categories within Publish in section
    • Toggle Visible to settings individually for each article, especially if it's the exact same article published in multiple sections and/or categories
    • Toggle Managed by settings individually for each article, especially if it's the exact same article published in multiple sections and/or categories
    • Edit entire series OR just one individual article when editing an article that is published in multiple sections and/or categories. The save and publish button should give us the option to save/publish one-at-a-time, as well as all-at-once. 


    I look forward to hearing a progress update on this issue. Thank you!

     

    4
  • Jennifer Miles

    I’m extremely disappointed this feature is not available yet. We purchased this two years ago after being told this feature was “coming any day”. It was the one feature we said we absolutely needed to be successful. After two years, I’m now stuck with a solution that still doesn’t do what we were told it would and having to decide if we abandon this product and move to another. Is there any ETA on when this feature will actually release?

    0
  • Nicole S.
    Zendesk Community Team

    Hi Jennifer -

    In the process of developing this feature, some additional groundwork was discovered that had to be taken care of before it could be rolled out. That work has now been completed and development on content that can be reused in multiple places has resumed. The product team tells us that they should be able to launch an early access program for it before the end of the year.

    As with all roadmap ETAs shared in the Community, this is not a promise nor a guarantee, and timelines can continue to shift without notice. But the good news is that it's on it's way!

    0
  • Christian Rasmussen

    Hi Nicole, with 3 years of teasing I think we realize that timelines can slip and shift :)

    Any update since the last month?

    0
  • Nicole S.
    Zendesk Community Team

    Hi Christian - 

    The team is still working on preparing it for EAP and have indicated that the current plan is to make it available for customers "early next year." They have not provided any further updates at this time. 


    0
  • Aaron boddy

    Hey you know what would be cool and super easy for everyone. If you allowed people to post articles in multiple sections. Im sure since it was first promised, Zendesk was working on it in 2012 some programmer could have figured it out by now. Oh I know maybe you can pay me to do it for you.

    1
  • Aaron boddy

    So its now "early next year"

    0
  • Nicole S.
    Zendesk Community Team

    Hey Aaron, 

    Software development frequently encounters unforeseen delays, changing priorities, etc. As stated in our product feedback guidelines, all dates and ETAs provided in the community are subject to change without notice. 

    I'll also note that this is not an official product feedback thread, so the product managers will not respond in this space. Announcements about EAPs and releases will occur in the community on the feedback thread for this functionality: 

    Allow articles to be posted to multiple sections

    If you visit that thread, you'll see that the product team posted a survey there in December 2019 that you can participate in. 

    Development on Guide functionality so solve the problems presented in this and other conversations continues to move forward, and we will continue to share updates as they are conveyed by the product development team. 

    0
  • Matt Guadagnolo

    Nicole, so what you're saying is - Zendesk doesn't care about this issue anymore? How are we supposed to interpret "changing priorities" ? It doesn't matter if something is low priority....you still have to deal with it, and it shouldnt take 3 years

     

    Not having this feature in our help centre makes the entire thing have less depth and super janky. 

    0
  • Rita Moore

    Hi.  RE To add an article to a section code: 

    We got this to work, but had to make a change to the code. We updated our Copenhagen template's section_page.hbs. Instead of using double quotes (") around the URL, we had to change it to single quotes (').

    0
  • Jay

    I still can't believe there is a suggestion here to go vote on an 8 year old feature request... 8 years... sigh

    0
  • Hayes, Peter

    You have to implement this feature!!  I can't believe it has not been added since the original post 3 years ago.  I am new to Zendesk and I am SHOCKED that such a basic feature is not an option. This is a major draw-back.  If I had not known this feature was missing I would have thought twice about implementing Zendesk.

    0
  • Aaron boddy

    0

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