How can I create a view or report on the age of a ticket? Follow

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2 comments

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    Melanie Leu (Edited )

    Hi,

    I want to have a backlog report that shows the number of tickets that are older than 72 hours.
    In the views the age in hours is easily visible but how can I do this in a report? The metric presented above (Ticket Age) only gives me the age of the oldest ticket, and only in days where I want it in hours.

    Thanks for any suggestion!

    Melanie

  • Avatar
    Jessie Schutz

    Hi Melanie! I'm going to check with some of our Insights gurus to see if they can help with this!

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