How do I change metric labels in my Insights report? Follow


1 comment

  • Avatar
    Chrisa Mayi


    I have created loads of metric for different tags. I wanted to be able to choose them to see how many tickets are tagged with whichever metric I choose. However, I just realized that I should have added a "1" and not "0" to get all the tickets with the tag instead of those not including the tag. How can I go back and edit the metrics? This is what I've been doing. 

    SELECT IFNULL((SELECT # Tickets WHERE Ticket Tag = your_tag(ORANGE)),0)

    I also need to make them Globa, which I missed. 

    Thanks for your help!

Please sign in to leave a comment.

Powered by Zendesk