Question
I have information on another platform that I would like to migrate into Zendesk. How do I do this?
Answer
While not everything is able to be migrated into Zendesk through the user interface, there are a variety of resources and features that you are able to utilize to import information.
Tickets
- Core API: Ticket Import
- If you do not feel comfortable using the API, check the Zendesk Marketplace for third party apps that might be able to assist with this process.
Users
Organizations
Articles
Our Zendesk Partners are also available to help you with importing information into your account.
2 Comments
Hello Claire,
We can help you with that task.
Our service allows to migrate data from different helpdesk systems to Zendesk.
https://help-desk-migration.com
Hey Claire,
The last couple of years I've been contracting out to move tickets, many of my clients have come from these forums. As it stands I've moved over 1 million tickets, and I've also moved tens of thousands of User profiles, Articles and other bits of data; all with zero issues.
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If you don't have the time or head-space to sift through tens of thousands of lines in a CSV yourself, using one of the semi-autonomous systems on the web, we'll do everything for you, communicate with you the entire time, and ensure everything happens as you intend.
Please feel free to get in touch with me directly at michael@datahop.io
Or check out our website at www.datahop.io (currently a temp page) or email general inquiries to datalove@datahop.io
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Let's show your data some love :)
Regards,
Mike.
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