How can I migrate my old tickets and knowledge base to Support?

Question

In making the switch to Zendesk, what options are there for migrating all old tickets and documentation from a previous SAAS provider to Support?

Answer

While this is a planned feature on our roadmap, at this time, we do not have a native tool to accomplish this completely. That being said, we do have a number of other tools and partners you can take advantage of to get your old data migrated over to your new Support account:

• Core API: Ticket Import
• Core API: Help Center Introduction
• Bulk importing users and organizations
• https://www.zendesk.com/support/partners/