Question
In making the switch to Zendesk, what options are there for migrating all old tickets and documentation from a previous SAAS provider to Support?
Answer
While this is a planned feature on our roadmap, at this time, we do not have a native tool to accomplish this completely. That being said, we do have a number of other tools and partners you can take advantage of to get your old data migrated over to your new Support account:
2 Comments
Hello Claire,
We can help you with that task.
Our service allows to migrate data from different helpdesk systems to Zendesk.
https://help-desk-migration.com
Hey Claire,
The last couple of years I've been contracting out to move tickets, many of my clients have come from these forums. As it stands I've moved over 1 million tickets, and I've also moved tens of thousands of User profiles, Articles and other bits of data; all with zero issues.
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If you don't have the time or head-space to sift through tens of thousands of lines in a CSV yourself, using one of the semi-autonomous systems on the web, we'll do everything for you, communicate with you the entire time, and ensure everything happens as you intend.
Please feel free to get in touch with me directly at michael@datahop.io
Or check out our website at www.datahop.io (currently a temp page) or email general inquiries to datalove@datahop.io
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Let's show your data some love :)
Regards,
Mike.
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