Can you change the number of tickets displayed in a view?

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  • Michael Murphy

    Is there an opportunity to add this as a future upgrade? It would be beneficial to custom tailor the tickets per page to meet specific business/group demands.

  • Jessie Schutz
    Zendesk team member

    Hey Michael!

    You probably won't be surprised to hear that you're not the first person who's had this thought. :)

    There's a somewhat active thread about this very thing in our Product Feedback forum; the original post has been around for quite a while, but I'd still encourage you to head over there and add your vote and detailed use case to the thread. Even thought they can't always respond, our Product Managers see all these threads and your feedback helps them understand the problems you're trying to solve.

  • Chris Thomassen

    Hi Jessie, unable to view your link to the product feedback forum. I would like to vote for it as well.

    I also need more views, and with a few minutes on Google I have found dozens of topics regarding this issue, some dating back to 2013. 

  • Nicole S.
    Zendesk Community Team

    Hey Chris - 

    We archived that thread as it had been inactive for over a year. But you're welcome to vote on one of the other ones you found. 

  • nickrohan

    I can't believe after 5 plus years this hasn't been added yet. Pretty standard feature in lots of other cloud based software I use. Typically I see the option to view 25,50, or 100 entries per page.

  • Nicole S.
    Zendesk Community Team

    Hi Nick - 

    One of the reasons it hasn't been added is that Views are effectively saved search filters, so adding more visibility to each view increases the data that has to be loaded for each one. If every one of our users were loading double the number of results at the same time, it would significantly slow load time for everyone, and that's a problem that outweighs the benefit. So, our product managers have been doing what they do best - looking for other solutions to the problem. 

    There is a significant project in the works at the moment around the agent interface and how tickets are viewed and interacted with. The product team is taking into account all of the feedback we've received on views as a part of that process. 

    Also for future reference, the best place to provide product feedback is in the product feedback topic in the community, or by reaching out to your Account Exec or Success representative.


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