Can I bulk import users into a customer list? Follow

Question

Is it possible to import a list of non-Zendesk end-users directly into customer lists?

Answer

It is not possible to import directly into customer lists, but it is possible to import the users into Zendesk with a tag that you can quickly create a customer list based on. To do so:

  1. Create a CSV file of the users to import, including all required fields and the tag field as headers.
  2. Add a unique tag to all users on the spreadsheet. 
  3. Navigate to Admin > Manage > People > Bulk User Import. 
  4. Upload your CSV file and select Import.
  5. Once the import is complete, navigate to Customer Lists. 
  6. Create new customer list and filter on Tags. 
  7. Enter the tag added to the imported users.
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