Is it possible to import a list of non-Zendesk end users directly into a customer list?
It is not possible to import directly into customer lists, but it is possible to import the users into Zendesk with a tag that you can quickly create a customer list based on. To do so:
- Create a CSV file of the users to import, including all required fields and the tag field as headers in the file.
- Add a unique tag to all the users on the spreadsheet.
- Navigate to Admin > Manage > People > Bulk user import.
- Upload your CSV file and select Import.
- Once the import is complete, navigate to Customer Lists.
- Create new customer list and filter on tags.
- Enter the tag added to the imported users.