How do I apply a promo code?

Question

How are promo codes applied to a Zendesk Support plan purchase?

Answer

Note: Promo codes are only allowed for customers billed in USD.

1. Navigate to Admin icon () > Settings > Subscription > Purchase/Adjust Plan.
2. Update your subscription as needed (add additional agents, change plan level, etc.) 
3. Select the hyperlink Did you receive a promo code from us? below the Proceed to checkout button.
4. Enter your promo code and hit Apply.
5. Complete the checkout process.

For more information, see Buying Zendesk products and add-ons.