Why are new tickets being created in Open status?

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  • Brett - Community Manager
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    Hey Yair,

    Thanks for the additional information. I don't believe anything has changed in the past 3 months so I appreciate you sharing your experience here. When altering code, it's a lot easier said than done, unfortunately. There are a lot of moving pieces and changing even a single line of code can have repercussions throughout the product.

    I'm happy to pass this feedback to our product managers so thanks again!

  • Yair
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    Hi Brett,

    I understand the difficulty of altering code, I'll just point out this thread started 2 years ago.


  • Emma Tett
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    Yep, this is still a frustration for us, but I guess it's only an issue only for organisations that only pay for one account 

  • Jeremy
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    Thanks Yair/Brett for clarifying.

    I'll leave it at that for now.


  • Jean-Baptiste Hennion
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    I agree. 

    I need to make a trigger ever since a New ticket is created in order to call an API each time.

    However what can take me one line to make, took me a lot of time to find a roundabout way.

    I'll be very interested if you come up with a simple solution.



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