How do I create a trigger based on a ticket subject?
The trigger condition, Subject text, scans the ticket subject text; so you can use this condition to create triggers based on a ticket's subject text with the following operators:
- Contains at least one of the following words (separated by spaces)
- Contains none of the following words (separated by spaces)
- Contains the following string
- Does not contain the following string
See Creating and managing triggers for ticket updates and notifications for more information on trigger conditions.