How can I find incident tickets that aren't linked to problem tickets? Follow

Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee custom reports. Please post any issues you have in the comments section or try searching for a solution online. 

Question

How can I find a list of incident tickets that are not linked to problem tickets?

Answer

There is no direct way to create a view for tickets that are not linked to a problem tickets. However, you can  use our API and a custom script to locate tickets using the problem_id object. 

Professional and Enterprise customers can build a custom Insights report: 

  1. Under How, select Ticket Problem filters to (empty value)
  2. Next, under How, select Ticket type filtered to Incident
  3. Lastly, select Ticket id under How

 

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