What are the attachment limits in Help Center?

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8 Comments

  • Jennifer Rowe
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    Oh, gotcha. Sorry I didn't fully understand before. 

    Yes, I believe it's the same--there's no limit to the number of attachments.The size limits are for the individual attachments, not an overall limit. 

    Ticket attachments are links currently. So the limits and the way attachments work might change in the future, just FYI.

     

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  • Susan Maher
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    Does this answer apply to Tickets as well? 

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  • Nicole - Community Manager
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    Hi Ravi - 

    Yes, you should be able to do so. 

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  • Susan Maher
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    Thank you Jennifer.  i am aware of these limits.  My question is more directed at how many 20mg attachments I can have in one ticket.  Is there an overall storage limit per ticket.  Those are the parts I am interested in.  The top of the article is a given.  THanks

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  • Jennifer Rowe
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    HI Susan,

    Ticket attachment limits vary by plan:

    • 1 MB for Essential
    • 7 MB for Team
    • 20 MB for Professional and Enterprise

    They are listed in this article about adding attachments to comments.

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  • Ravi Kant Verma
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    can I download an attachment or screenshot from the 1-year-old closed ticket?

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  • Brett - Community Manager
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    Hey Ingrid,

    You can view a list of supported file types here: Using your own theme assets for Help Center (Guide Professional and Enterprise)

    Let me know if that's not what you're looking for as I'd be happy to point you in the right direction :)

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  • Ingrid Parena
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    Are there any limitations on file type?

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