Will my Zendesk-provisioned SSL certificate automatically renew?

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  • Jon Sapyta
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    We used the free Let's Encrypt certificate through Zendesk. This morning no one could access our Zendesk due to an invalid certificate. On the SSL admin page, there was an error saying Zendesk could not get a certificate from Let's Encrypt, and it is serving up the .zendesk.com certificate for our custom domain, which of course is invalid. I clicked the button that said Try Again, and it got a new certificate.  Our site is still showing invalid certificate 30+ minutes later.  This is just a warning to everyone using this free option, you get what you pay for. There can be unexpected downtime without warning.

  • Brett - Community Manager
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    Hey Jon,

    Thanks for bringing this to our attention. Are you still receiving an invalid certificate on your end? If so, you may want to send an email to our Customer Advocacy team at support@zendesk.com so they can take a look at your account.

    Let me know if you have additional questions or concerns for me :)


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