Will my Zendesk-provisioned SSL certificate automatically renew?

Return to top
Have more questions? Submit a request


  • Jon Sapyta

    We used the free Let's Encrypt certificate through Zendesk. This morning no one could access our Zendesk due to an invalid certificate. On the SSL admin page, there was an error saying Zendesk could not get a certificate from Let's Encrypt, and it is serving up the .zendesk.com certificate for our custom domain, which of course is invalid. I clicked the button that said Try Again, and it got a new certificate.  Our site is still showing invalid certificate 30+ minutes later.  This is just a warning to everyone using this free option, you get what you pay for. There can be unexpected downtime without warning.

  • Brett Bowser
    Zendesk Community Team

    Hey Jon,

    Thanks for bringing this to our attention. Are you still receiving an invalid certificate on your end? If so, you may want to send an contact our customer support team: Contacting Zendesk Customer Support

    Let me know if you have additional questions or concerns for me :)

  • Dylan Yip

    We are having a similar issue with our auto-renew SSL. It says we are suppose to get a warning 30 days before expiration which we didn't. It also doesnt manually update either. I have emailed the support address though no reply. I raised a ticket, then get told to use web form or chat, and that my raised ticket will be closed. Great support process!!!!

  • Dave Dyson
    Zendesk Community Team

    Hi Dylan -

    I want to apologize for this frustrating experience, as it appears our earlier response from a couple years ago likely led you to email our support team. That was a supported request channel back then, but it's no longer supported – so no wonder you were frustrated by this, especially in this situation. I've edited Brett's comment above to refer any future users who may find themselves in a similar situation to our up to date article on contacting Zendesk support, and I do see that you have an open ticket (created via the ticket form, which we do appreciate). I've added an internal comment to that ticket adding the context you provided in your comment here, and letting the team know that our comment likely misled you to using email, and CC'd myself so I can make sure you're responded to, and your account manager as well so they're aware of the situation.

    We'll also be checking the rest of our help center to see if there are other instances where we've recommended email that need to be corrected. Thank you for your patience, and again, our apologies for creating this frustrating experience.


Please sign in to leave a comment.

Powered by Zendesk