Question
Can I have an automation check conditions in minutes instead of hours?
Answer
At this time automations fire once an hour and cannot fire based on minutes, so instructing them to check for conditions smaller than an hour would not help you achieve your goal. Please refer to About automations and how they work for more information.
It's also important to consider what you're hoping to accomplish with this automation - could an SLA policy help you achieve it instead?
8 Comments
Hi Zendesk,
Is there an update on this? We specialize on - on demand services where it's the minutes that count and not the hours. How can we have an automation that can check for minutes as a condition?
Maybe there is a beta or a work around?
Thanks,
Oscar
Hi Oscar,
This article is current and up-to-date. We are not currently planning to change the increments for automations.
Got it. Thanks for the update.
hello,
would be great to use minutes likes for SLA.
Is there a place to vote for this feature to be prioritized in your backlog ?
Hi Zendesk Team,
I would agree in wanting to add this as a feature request. We track our SLA's initially in minutes so it would be incredibly helpful to be able to automate using those time increments.
Is there a specific location to add this request?
Thanks!
-Jacob
Hey Gaëtan and Jacob!
You can add your detailed use case to this thread in our Product Feedback topic! This will ensure that our Product Managers see your suggestions. This thread has been around for a couple years at this point, but every use case helps our PMs understand what our customers need!
Hi - I am currently building an application to handle this sort of functionality. Please email me at lucas@customertechsolutions.com if you would be interested in piloting the app!
Hi all, we've build an app that solves this use-case. It's called Timers and is available on the Zendesk marketplace. It lets you define down-to-the-minute actions on tickets :-)
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