Can I have an automation check conditions in minutes instead of hours?

Have more questions? Submit a request

8 Comments

  • Oscar Hernandez
    Comment actions Permalink

    Hi Zendesk,

     

    Is there an update on this?  We specialize on - on demand services where it's the minutes that count and not the hours.  How can we have an automation that can check for minutes as a condition?

    Maybe there is a beta or a work around?


    Thanks,

    Oscar

    3
  • Nicole - Community Manager
    Comment actions Permalink

    Hi Oscar, 

    This article is current and up-to-date. We are not currently planning to change the increments for automations. 

    0
  • Oscar Hernandez
    Comment actions Permalink

    Got it.  Thanks for the update.

    0
  • Gaëtan Tobie-Echeverria
    Comment actions Permalink

    hello,

    would be great to use minutes likes for SLA.

    Is there a place to vote for this feature to be prioritized in your backlog ?

    0
  • Jacob Riverso
    Comment actions Permalink

    Hi Zendesk Team,

    I would agree in wanting to add this as a feature request. We track our SLA's initially in minutes so it would be incredibly helpful to be able to automate using those time increments. 

    Is there a specific location to add this request?

    Thanks!

    -Jacob

    0
  • Jessie Schutz
    Comment actions Permalink

    Hey Gaëtan and Jacob!

    You can add your detailed use case to this thread in our Product Feedback topic! This will ensure that our Product Managers see your suggestions. This thread has been around for a couple years at this point, but every use case helps our PMs understand what our customers need!

    0
  • Lucas Crostarosa
    Comment actions Permalink

    Hi - I am currently building an application to handle this sort of functionality. Please email me at lucas@customertechsolutions.com if you would be interested in piloting the app! 

    0
  • Peter Godden
    Comment actions Permalink

    Hi all, we've build an app that solves this use-case. It's called Timers and is available on the Zendesk marketplace. It lets you define down-to-the-minute actions on tickets :-)

    0

Please sign in to leave a comment.

Powered by Zendesk