Zendesk help Support Support advice and troubleshooting Business rules Can I sync my Zendesk Support macros and Chat shortcuts? Becca Edited February 18, 2019 09:28 Zendesk team member Question Can I sync my Zendesk Support macros and Chat shortcuts? Answer No. At this time, Zendesk Support macros and Chat shortcuts function completely separately. Return to top Have more questions? Submit a request 11 Comments Sort by Date Votes Francisco Hirschler April 21, 2017 21:38 This would be really helpful .... Anyone having the chat and support suites installed could use the same macros in both. Any chances of having this implemented in future ? Jessie Schutz May 12, 2017 15:55 Zendesk team member Hey Francisco! Sorry for the delayed response! I looked into this, and it appears that we're in the very early discussion phase about this. This early in the process there's no timeline available or anything like, but we recognize that's it something that folks would like to see. Oscar Jimenez August 21, 2017 04:10 Hello Jessie, do you already know about this phase? Thanks Jessie Schutz August 25, 2017 17:17 Zendesk team member Hey Oscar! We're still early enough in the process that there isn't anything of substance to report on this. We'll be sure to let you know if our Product Managers need more user feedback, or if a beta becomes available at any point; but as I mentioned above, there's no timeline available yet. Rudolph October 23, 2018 21:01 Hi Jessie, Any update on this feature? This would be very, very helpful, and it seems very common that most teams would want to use the same canned responses in both email and chat support. Thanks! -Rudolph Debbie Singson November 07, 2018 18:19 I have to create a macro to use in tickets, then copy it and create the same in chat. However, the ticket macro allows me to include pictures for step-by-step instructions. The chat shortcut does not allow the pictures. Just another way the Zendesk platforms do not work together. My dashboard for Chat, Talk and Tickets should all look the same and have the same functionality. At this time they all work as individual programs. Very frustrating. Fabio Strasser January 29, 2019 14:16 Edited Any changes since it was in early stages 2 years ago? Also: Does anybody know if there's a possibility to use something like shortcuts in Chat for tickets in Support? So that while I'm typing in the public reply field the maintained shortcuts are available for me to choose. Sarah Thompson March 07, 2019 16:32 Big upvote from me on on this feature! Benedict Appleby September 08, 2019 07:38 Zendesk bought Zopim 5 years ago and this still isn't integrated? We are looking at Zendesk Sell (Base) but if this is Zendesk's attitude to "integration" then I think we'll pass. Rudolph September 10, 2019 17:56 @Benedict - I couldn't agree more. The notifcation emails we receive from Chat are still sent from email@example.com or something to that effect. Zendesk has essentially just stapled an external product onto their suite and done the minimum when it comes to integration. Devan - Community Manager September 10, 2019 20:32 Zendesk Community Team Hello Rudolph, While this update is currently not on our product roadmap, I would recommend posting your desired change on our Product Feedback forum so our devs can consider this for future updates. Support Product Feedback Best regards. Please sign in to leave a comment.