"Invalid view please update the view definition" error message on the mobile app Follow

Overview

The meaning of and how to resolve the error message "Invalid view please update the view definition."

Conditions

  • Using the mobile app (iOS, Android).
  • Receiving the error message when opening a view.
  • Able to edit the view triggering the error.

Procedure

You receive this error when one or more of the conditions on the view is checking for a value that no longer exists in your system, such as a ticket group that has been deleted or an assignee who is no longer on the account. To resolve the error, follow the steps below.

  1. Sign in to your Zendesk account on a computer.
  2. Navigate to the view edit page via Admin > Manage > Views.
  3. Select Edit for the view.
  4. Identify the condition with a value of Value no longer exists. Choose another.
  5. Update the condition appropriately and save.
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