Can I exclude articles or sections for the Web Widget Help Center search?

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2 Comments

  • Greg Stone

    Is it possible to include multiple labels and if so what is the format? Thanks

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  • Steve Graham

    We can use labels on a given page to help influence the top suggested articles that show up in the help center widget on that page.  However, if users then search for something within that widget, we cannot control the results anymore, correct?

     

    We have a separate page for each app that we sell, and use labels on those pages so that the top suggested articles are more relevant.  However, if users then search for a specific term, they get hits for other apps.  Is there a way we can prevent this?  Or can we not restrict the search at all?

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