Can I exclude articles or sections for the Web Widget Help Center search? Follow

Question

Can I exclude articles or sections for the Web Widget Help Center search?

Answer

Customizing the Web Widget to exclude certain articles or sections is not possible at this time. You can restrict content you do not want returned in search to users with certain labels and/or in certain organizations.

It is possible to modify how search results are returned in the Widget. For example:

 zE.setHelpCenterSuggestions({ labels: ['label1'] }) 

This allows you to customize the search to filter for articles with certain labels and therefore make these articles most likely to return in the results as a Top Suggestion. There is more on this here.

The Web Widget customizations beta includes a search filter functionality. See Start here: Web Widget customizations beta if you'd like to sign-up to be apart of the beta. 

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