In the past months we’ve rolled out a number of improvements to end-user submission, viewing and management of requests on Help Center. We’ve included them in release notes, but we wanted to compile them into an announcement to create more awareness.
Submit a request
We now include inline errors on the “Submit a Request” web ticket form.
View & Manage requests
- End-users can sort requests by “created at” and “updated at” on the request page in "My Activities". This is available on all standard themes. If you have a custom theme, you'll need to add the curlybar helper to your theme to benefit from the functionality. Learn more.
- When an end-user submits a comment in the Help Center ticket view the user is redirected to the last page of comments and not the first page. This makes navigation easier when there are multiple pages of comments on a single ticket. The previous behavior redirected users to the first page of comments. This change has been released to all themes.
- End-users can mark a tickets as solved in “My activities” without including a comment. This change has been released to all themes.
- Follow-up requests show a link to the parent request. This is available on all standard themes. If you have a custom theme, you can add the curlybar helper to your theme to benefit from the functionality. Learn more.