How can I send email notifications to secondary emails in Support?
Support only sends emails to the primary email address. The secondary email addresses are used to identify user accounts, but outgoing email ticket updates are only sent to the primary email address.
As a workaround, create an email target that represents a secondary email address and builds the target into your triggers and automations. However, you need one target per email address. This is only recommended for limited use as it is not a scalable alternative.