How can I report ticket age in days based on when the ticket was solved? Follow

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2 comments

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    Jon Braga

    I don't find the statements Solved or Closed as elements in the metric editor. Are they nested under some other value?

  • Avatar
    Nhia Lor

    Hey Jon,

    The "Solved" and "Closed" elements are attribute values so you will find them under Attribute values > Ticket Status > Closed/Solved.

    Hopefully this should help towards you completing this custom metric!

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