What is the difference between "meet all" and "meet any" conditions?

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  • Britton Walker

    Is there any way to have multiple "meet any" sections?

    We need to create a view that contains tickets that are assigned to one of two groups, and assigned to either the current user or not assigned to an individual. Our current workaround is clunky and inefficient. We have every group listed in the "all" section with the operator "Is not", then in the "any" section we have listed "assigned to current user" or "assigned to -" as the criteria. Whenever we add a group to our organization, we need to go in to change all the views, triggers, and automations that are set up like this.

    I'd like to have a "meet all" section, then the ability to add more "meet any" sections.

  • Diogo Maciel
    Zendesk Customer Advocate

    Hi Britton!


    While there are no multiple meet any sections for views, my way of approaching this would be creating two different views each with "Group is" in all conditions and "Assignee is current user" and "Assignee is -" in the any condition. This would ease the process when a new group is added.

    You can also create a post in our Product feedback forum with your use case. This alerts our feedback team who will review your request




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