Question
What is the difference between the meet all of the following conditions and the meet any of the following conditions sections in views, triggers and automations? Can I use them together?
Answer
The different condition sets within triggers refer to the operators that apply between each condition.
Conditions in meet all of the following conditions utilize the and operator, meaning each condition in this section must be true for a ticket in order for the trigger to fire. For example, I have the following conditions in the all condition set:
- Ticket is Created
- Ticket Channel is Email
- Ticket Organization is Test Org
For the condition set above, a ticket must be created, sent in as an email, and the organization associated to the requester must be Test Org in order for the trigger to perform any action on the ticket.
Conditions in meet any of the following conditions utilize the or operator, meaning at least one condition in this section must be true for a ticket in order for the trigger to fire. For example, I have the following conditions in the any condition set:
- Ticket Channel is Chat
- Ticket Channel is Email
- Ticket Organization is Test Org
For the condition set above, a ticket must either be received as chat or received as an email or the organization on the requester must be Test Org, but does not need to match all three.
The all and the any condition sets can be used in conjunction. When using both, a ticket must match every condition in the all section, plus at least one of the conditions in the any section. Please note, if there is only a single condition in the any section, it must be true. The OR does not apply between conditions in the separate condition sets.
2 Comments
Is there any way to have multiple "meet any" sections?
We need to create a view that contains tickets that are assigned to one of two groups, and assigned to either the current user or not assigned to an individual. Our current workaround is clunky and inefficient. We have every group listed in the "all" section with the operator "Is not", then in the "any" section we have listed "assigned to current user" or "assigned to -" as the criteria. Whenever we add a group to our organization, we need to go in to change all the views, triggers, and automations that are set up like this.
I'd like to have a "meet all" section, then the ability to add more "meet any" sections.
Hi Britton!
While there are no multiple meet any sections for views, my way of approaching this would be creating two different views each with "Group is" in all conditions and "Assignee is current user" and "Assignee is -" in the any condition. This would ease the process when a new group is added.
You can also create a post in our Product feedback forum with your use case. This alerts our feedback team who will review your request
https://support.zendesk.com/hc/en-us/community/topics/200132066-Product-feedback
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