Can I disable ticket creation on the Help Center?

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  • Tara

    Would really love to have this capability available on a per user basis.

    In most cases our customers have an internal point of escalation for their general users who acts as a first line of support before tickets are escalated to us. With current functionality, not being able to restrict who can submit tickets this restricts who at our customer's organization has access to our help center.

    NOTE: our help center is setup such that users have an account to access anything in the help center.

    Our workaround that we're thinking on implementing is that we add the widget to our general application but removing the "submit a ticket" option and only allow them to search the help center. thoughts about this??

  • Jessie Schutz
    Zendesk Team Member

    Hi Tara!

    We have a Support Tip on this very thing! You can find it here. :)

  • Christen Bejar Sandbox

    Worth noting, there is also a submission option in the footer.hbs. 

  • Louis Evangelista

    Hi Jesse, is the link still working? It says I am not authorized.

  • Brett Bowser
    Zendesk Community Team

    Hey Louis,

    It looks like this tip was archived due to outdated information. I was able to track down another tip that goes through removing the submit a request button from your Help Center here: How can I remove the Submit a request link from my Help Center?

    I've also updated the link from Jessie's comment above.



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