Can I use markdown in email notifications sent by triggers or automations?

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  • Anna Stern

    This would be very useful!!

  • Lila

    To be clear, email notification triggers can use the placeholder {{ticket.comments_formatted}} in the email body.  If you have the agent auto signature set up with markdown (as we do for our company logo), this populates the agent signature with the logo just fine. So, if that is what you are trying to achieve, just add your logo to the agent signature...


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